Concentrix
Urgent Hiring
1. 100 Customer Service Representatives
Responsibilities:
- Handles inbound calls; identifying the main problem and providing step by step instructions.
- Meets KPIs target and by adhering to the call flow and call handling process, troubleshooting and usage of support tool to provide quality customer service.
- Escalates second-level concerns issues to the Team Leader to insure accurate and immediate solutions are provided to customers.
Requirements:
- Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor’s/College Degree or Post Graduate Diploma / Master’s Degree in any field.
- Required language(s): English.
- Fresh graduates/Entry level applicants are encouraged to apply.
- 100 Full-Time position(s) available.
2. 100 Product Support Professionals
Responsibilities:
- Handles inbound calls; identifying the main problem and providing step by step instructions.
- Meets KPIs target and by adhering to the call flow and call handling process, troubleshooting and usage of support tool to provide quality customer service.
- Escalates second-level concerns issues to the Team Leader to insure accurate and immediate solutions are provided to customers.
Requirements:
- Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor’s/College Degree or Post Graduate Diploma / Master’s Degree in any field.
- Required language(s): English.
- Fresh graduates/Entry level applicants are encouraged to apply.
- 100 Full-Time position(s) available.
3. 100 Technical Support Representatives (Cagayan de Oro City) (Northern Mindanao – Pueblo de Oro I.T. Park, Cagayan de Oro City)
Responsibilities:
- Handles inbound calls; identifying the main problem and providing step by step instructions.
- Meets KPIs target and by adhering to the call flow and call handling process, troubleshooting and usage of support tool to provide quality customer service.
- Escalates second-level concerns issues to the Team Leader to insure accurate and immediate solutions are provided to customers.
Requirements:
- Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor’s/College Degree or Post Graduate Diploma / Master’s Degree in any field.
- Required language(s): English.
- Fresh graduates/Entry level applicants are encouraged to apply.
- 100 Full-Time position(s) available.
Visit Us:
Concentrix Recruitment Hub
Block 2 Lot 3 Trade Street, Pueblo de Oro I.T. Park, Cagayan de Oro City (Near SM City Mall)
Tel: (088)853-2218
email:recruitment_cdo@concentrix.com
Website: www.concentrix.com
