Operations Manager
Job Description
• Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans
• Prepares call center performance reports by collecting, analyzing, and summarizing data and trends.
• Review performance of the team members and responsible for conducting training or development opportunities for them.
• Administers Performance review, appraisal and regularization of his team leads/supervisors.
• Contributing information and analysis to organizational strategic plans and reviews.
• Oversee overall financial management, planning, systems and controls.
• Meets call center financial objectives by estimating requirements; preparing an annual/Monthly budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Supervise and coach team leads on a weekly/daily basis.
• Initiates Weekly/Monthly/Quarterly Business reviews to identify the highlights and challenges of the Campaign in all aspects.
Requirements
• At least 5 years experience as a Manager within the BPO environment.
• College Level/Graduate from a reputable Universality or college
• Excellent computer skills and proficient in excel, word, outlook, powerpoint and access
• Excellent communication skills both verbal and written
• Demonstrated leadership and vision in managing staff groups and major projects or initiatives.
• Excellent interpersonal skills and a collaborative management style.
• Budget development and oversight experience
• A demonstrated commitment to high professional ethical standards and a diverse workplace
• Ability to challenge and debate issues of importance to the organization.
• Ability to look at situations from several points of view
• Persuasive with details and facts
• Delegate responsibilities effectively
• High comfort level working in a diverse environment
• Possess a Positive Mental Attitude
• Six SIGMA Certification is a plus
HR Manager
Description:
• Implements human resources strategies by establishing department accountability, including talent acquisition, staffing, employment processing, compensation, health and welfare benefits, training and development, records management, safety and health, succession planning, employee relations and retention, compliance, and labor relations.
• Supports management by providing human resources advice, counsel, and decisions; analyzing information and applications.
• Guides management and employee actions by researching, developing, writing, and updating policies, procedures, methods, and guidelines; communicating and enforcing organization values.
• Should have an in-depth knowledge of the Philippine Labor codes and ensures its implementation throughout the organization.
• Complies with local legal requirements by studying existing and new legislation; anticipating legislation; enforcing adherence to requirements; advising management on needed actions.
• Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Ensuring organizational conformation with applicable HR related regulations and statutes as well as organizational procedures and policies.
• Ensuring job description for every employee position is up-to-date and accurate.
• Monitoring performance reviews with Operations and see to it that their skillet and salary is in accordance to the said review.
• Managing the human resource management and payroll system and providing staff and directors with the essential reporting to help them in managing their employee resources.
• Creating compensation plans and providing administration for employee welfare.
• Insuring that every aspect of human resources incorporates the vision, values, and culture of the organization.
• Managing the risk management work functions and assisting in developing a healthy and safety programs for the volunteers and staff.
• Receiving employee complaints and acting accordingly to resolve them.
• Utilizing outside resources in order to monitor issues and concerns in employment law, communicating potential changes to senior management
Requirements:
• At least 5 years experience as an HR Manager within the BPO environment.
• Bachelor’s degree in Human Resource Administration, Business Administration, or related field.
• Extensive experience on labor relations and labor codes, compensation and benefits.
• A Background on drafting a company’s COCD, policies and processes.
• Excellent communication skills both verbal and written
• Demonstrates effective conflict management and arbitrary skills
• Excellent interpersonal skills and a collaborative management style.
We only accept direct applicants. Please send your resume and application to this email address: shannen@adessobrands.com
