Categories: Jobs

08-04-14 | Executive Housekeeper | Italpinas Inc.

Italpinas Inc.

Position: Executive Housekeeper

Position summary:
Supervises housekeeping employees, has the authority to hire or discharge, plans and assigns work assignments, give training, audit and inspects housekeeping personal work assignment and requisition supplies. Take care of the budget and budget controlling for the department.

The Executive Housekeeper supervises and coordinates activities of room attendant, house attendant, public area cleaners and floor supervisors. He / She assists in the managing and directing of the day–to–day operations of all Housekeeping.

Responsibility & Authority:
•Responsible for cleanliness, orderliness and appearance of the entire Operation.
•Ensure that rooms/units are made as per company standard.
•Obtains list of vacant rooms to be cleaned immediately & list of prospective checkouts or discharges in order to prepare work assignments.
•Assigns team members their duties, and inspects work for conformance to prescribed standards of cleanliness.
•Prepares and distributes the Room assignment sheet and floor keys to room boys.
•Maintain clear and efficient communication and coordination with the Front Office and other departments of the hotel.
•Schedules the cleaning of the room carpets, upholstery, and draperies as needed, along with deep cleaning projects and window cleaning as necessary.
•Schedules cleaning for lobby area, public restrooms, telephone areas, hallways, entrances, elevators.
•Schedules periodic major cleaning projects including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, elevator doors and tracks.
•Schedules cleaning of all meeting rooms after a completed function.
•Schedules deep cleaning of all meeting rooms on periodic basis including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, etc.
•Inventories cleaning supplies & linen stock to ensure adequate supplies.
•Investigates concerns regarding housekeeping service and equipment, and takes corrective action.
•Ensure all meeting room functions are properly set up according to the requests indicated on the meeting room/event function sheets.
•Ensures guest rooms are properly secured and that proper key control procedures are utilized by the housekeeping staff.
•Advises manager, desk clerk, & admitting personnel of rooms ready for occupancy.
•Rewards employees who use their empowerment to meet or exceed guest expectations.
•Print all housekeeping related reports and traces from PMS.
•Assists in controlling expenses by the housekeeping department.
•Confirm all housekeeping staff members have arrived or find substitutes for absent employees.
•Maintain high quality of housekeeping standards in: 1) the guest rooms 2) linens and uniforms 3) lost and found procedures 4) laundry and 5) public area.
•Co-ordinate with vendors eg: Pest control, Laundry services and other outsource services.
•Attend to any guest complaints and take service recovery measures if required.
•Review the housekeeping points on the guest feedback forms, take actions on guest complaints and also share guest compliments with staff members.
•Prepare annual housekeeping budget.
•Submit requests for repair and periodic maintenance of cleaning equipment.
•Prepares store requisition, purchase other supplies and equipment, also monitor par stock on all housekeeping guest supplies and linens.