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Callbox (Davao) is looking for a:
QA / RESPONSE TEAM AGENT

Hours: Night Shift/ Mid Shift

Primary Tasks:

– Assign leads to Sales OS

– Qualify leads from the different Marketing Lead sources (TE, SMM and SEO)

Screening of leads will involve:
> Checking lead histories
> Qualifying leads (based on type of company, DM, etc)

– Encoding leads, creating pipeline entries, manage google docs related to QA work, send out calendar invites when required

– Coordinate with Marketing lead generation staff on reschedules and lead recycling

– Take & process inbound call inquiries (live calls; voicemails)
> this includes calling to follow up on missed calls

– Manage TE’s lead generating email accounts and handle responses

– Monitor lead statuses and conversion, coordinate with OS’s on lead results/feedback

May be assigned additional upkeep tasks such as (but not limited to) the ff:

– Database management
> filing/labeling responses, unsubscribing not-interested inquiries
> tagging extra lead phone numbers on the pipeline to prevent accidental recycles

– Compiling lists of leads for recycling

Requirements:

– Must have good writing skills (for responding to written inquiries)

– Excellent command of the English language; can sound conversational and spontaneous on the phone (for answering inbound inquiries)

*Applicants might be required to pass an interview and/or call simulation

– Willing to do some clerical work (requires good organization skills)

Benefits:

No individual quota — Incentives and commissions based on Marketing’s dept’s performance.

No call volume 🙂

Sign up at join.callboxinc.com then visit us 9th floor Landco bldg for your interview.