Concentrix
200 Product Support Professionals (CDO) (Northern Mindanao – Pueblo de Oro IT Park, Cagayan de Oro City)
Responsibilities:
-Handles inbound calls; identifying the main problem and providing step by step instructions.
-Meets KPIs target and by adhering to the call flow and call handling process, troubleshooting and usage of support tool to provide quality customer service.
-Escalates second-level concerns issues to the Team Leader to insure accurate and immediate solutions are provided to customers.
Requirements:
-Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor’s/College Degree or Post Graduate Diploma / Master’s Degree in any field.
-Required language(s): English.
-Fresh graduates/Entry level applicants are encouraged to apply.
-200 Full-Time position(s) available.
Visit Us:
Concentrix Recruitment Hub
Block 2 Lot 3 Trade Street, Pueblo de Oro I.T. Park, Cagayan de Oro City (Near SM City Mall)
Tel: (088)853-2218
email:recruitment_cdo@concentrix.com
Website: www.concentrix.com
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